Return & Refund Policy
Last Updated: July 08, 2026
At Enashaysimo, we want every customer to have a positive shopping experience. This Return & Refund Policy explains the requirements and process for requesting returns, refunds, replacements, and other resolutions for eligible orders delivered within the United States.
Returns, refunds, replacements, and related services are available only for orders delivered within the United States.
1. Return Eligibility
Customers may request a return within 30 days from the date of delivery.
To be eligible for a return, items must meet the following conditions:
- Items must be unused and in their original condition
- Items must be unworn, if applicable
- Items must be unwashed
- Items must be returned in their original packaging with all original tags attached
- Proof of purchase may be required
All returns must receive approval from our customer support team before being shipped back. Unauthorized returns may not be accepted.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. If your package appears to be lost in transit, contact us with your order number and we will work with the carrier to investigate.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
After reviewing your request, Enashaysimo will offer a replacement, a refund, or another appropriate solution, at no cost to you.
3. Return Process
To request a return, please follow these steps:
- Email support@enashaysimo.com with your order number and the items you wish to return.
- Wait for return authorization before sending anything back.
- Once approved, we email you return instructions and a free prepaid return label.
- Ship the approved return using the prepaid label.
- The returned item will be inspected after arrival.
- Refund processing will begin after the inspection is completed.
Return shipping is always free for the customer: the prepaid return label is provided once your return request has been approved.
4. Exchanges
Enashaysimo does not offer direct exchanges.
If you would like a different item, please return the eligible item according to this policy and place a new order separately.
5. Refund Processing
Approved refunds are processed within 2–5 business days after inspection of the returned item.
Refunds are issued to the original payment method used for the purchase.
Please note that banks and payment providers may require additional processing time before the refunded amount appears in your account.
Original shipping charges are generally non-refundable unless required by law or the refund is issued due to an error caused by Enashaysimo.
6. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Gift cards
- Digital or downloadable products
- Personal care or hygiene products
- Final sale or clearance items (if any)
- Perishable goods
If you are unsure whether your order qualifies for a return, please contact our support team before sending the item back.
7. United States Sales Only
Enashaysimo sells and ships products exclusively within the United States.
Returns, refunds, and replacements are available only for orders delivered within the United States.
International orders are not accepted.
8. Contact Information
Business Name: change
Store Name: Enashaysimo
Website: https://enashaysimo.com
Email: support@enashaysimo.com
Business Address: change
Support Hours: 9:00 AM - 5:00 PM (EST) (Mon - Fri)
If you have any questions regarding returns or refunds, please contact our support team before sending a return request. We are happy to assist you and help guide you through the process.